Frequently Asked Questions

About LECHUZA planters

Can LECHUZA be used outdoors?
Many LECHUZA planters are equipped with an overflow system and drain plug, making them excellently suited for use outdoors – just remove the red drain plug. When using a column planter outdoors, also remove the plug in the liner, using a coin to unscrew it. Excess water can then run off from the planter after heavy rainfall, thus preventing your plant from becoming waterlogged. We recommend that LECHUZA planters without a drain plug be used indoors only.
Can LECHUZA planters with an overflow system and drain plug also be used indoors?

No problem – LECHUZA planters with an overflow system and drain plug can also be used indoors. Keep the red drain plug firmly in place when using indoors. With the column planters, two red drain plugs must remain in place (one in the liner and one in the bottom of the planter). Use a coin to tighten the drain plug firmly. The drain plug’s reliable sealing ring prevents water from leaking from the reservoir.

Are LECHUZA planters frost and UV resistant?
Frost resistance
LECHUZA can handle the elements, whether snow, ice or frost. But remember – your plants should also be frost resistant!
UV resistance
High quality paint with ceramic and metallic look will retain its appearance for years.
Are LECHUZA planters shatterproof?

The sturdy plastic does not break, even if the planter takes a fall. When used outdoors, we recommend that the tall column planters be further weighted down (with large pebbles and rocks, for example) to give it more stability. Place pebbles or rocks in the planter after fitting the support tubes, but before putting the liner in place.

How do I best clean LECHUZA planters?
LECHUZA planters should be cleaned with a soft cloth and a mild household detergent. The high-quality coating of the planters is similar to automotive paint, so abrasive cleaning products or utensils should not be used on the planter’s surface.
What are the LECHUZA planters made of?
LECHUZA planters are mainly made of polypropylene (PP). The premium planters are coated with high-quality ceramic and metallic effect finishes. The LECHUZA accessories, planter liners and the sub-irrigation system are made mostly out of PP. The coated table planters and the liner handles are made of acrylonitrile-butadiene-styrene copolymer (ABS). The transparent scale indicator is made from polycarbonate (PC).

About the LECHUZA sub-irrigation set

Can the LECHUZA sub-irrigation system be used for all plants?

In principle, all plants cultivated in soil are suitable for the LECHUZA sub-irrigation system, which comes with each of LECHUZA’s all-in-one planters.

Is the LECHUZA sub-irrigation system the same as hydroculture?
No, because the LECHUZA sub-irrigation system is designed for the irrigation of all plants which grow in soil. You therefore don’t need expensive plants propagated especially for hydroculture, but can choose your favourites from the wide range of conventional plants available. Simply plant them as described in the instructions included in the sub-irrigation set using good-quality potting soil, or alternatively in LECHUZA PON plant substrate.
The LECHUZA sub-irrigation set and the accompanying water level indicator are not suitable for use with hydroculture.
How is the LECHUZA sub-irrigation system assembled?

Assembly of the LECHUZA sub-irrigation system is described in detail in the planting instructions. These come with all planters and can also be downloaded from the Download page.

Can the sub-irrigation set be used without the liner in the column planters?

To use the sub-irrigation set in a column planter, you will need the corresponding plant liner. The sub-irrigation set cannot be fitted directly into a column planter.

Are spare parts available for the LECHUZA sub-irrigation set?
The individual components of the LECHUZA sub-irrigation set (separator, water supply shaft, supply shaft cap, water level indicator and LECHUZA PON granulate drainage) can be purchased separately.
What is the water level indicator in the LECHUZA sub-irrigation set made of?
The water level indicator is made of polyvinyl chloride (PVC) and polypropylene (PP). The transparent scale indicator is not made of glass, it is manufactured from polycarbonate (PC).

About the LECHUZA-PON plant substrate

What is LECHUZA PON?
LECHUZA PON is the plant substrate from LECHUZA for house and pot plants. It is the ideal alternative to conventional potting soil – particularly in combination with the LECHUZA sub-irrigation set. LECHUZA PON stores added nutrients which are then released to the plants as they need them. It can also retain up to 40% of its volume in water while at the same time maintaining the optimum air pore volume. LECHUZA PON supports aeration of the roots whilst providing optimum dosage of water to the plants.
Each LECHUZA planter comes with the appropriate amount of LECHUZA PON needed to plant with a combination of LECHUZA PON and potting soil. Those wishing to pot their plants in LECHUZA PON only will need to purchase additional quantities of the plant substrate.
What is LECHUZA TERRAPON?

LECHUZA TERRAPON is a special new substrate made from humus and mineral components as an alternative to soil. LECHUZA TERRAPON is ideal for your outdoor plants in LECHUZA planters, and can be used indoors as well. LECHUZA TERRAPON is made with the same premium-quality raw materials used in professional gardening: pumice, expanded clay and an effective fertiliser combination. The fresh organic clay naturally stores water and nutrients and provides balanced plant care. This protects against variations in water and nutrient levels and enables the plant to continue to thrive in dry or wet periods.

What is LECHUZA PON composed of? Does LECHUZA PON contain fertilisers?

LECHUZA PON plant substrate is made up of pumice, zeolites, lava and fertiliser. The following fertiliser declaration is applicable to the fertiliser: 1 litre LECHUZA PON contains 3g slow-release fertiliser 15-9-9+3. NPK fertiliser, coated, contains magnesium and trace nutrients effective for 6-12 months. At the end of this period fertilise the plants as usual using commercial liquid fertiliser in the water.

What is LECHUZA PON plant substrate used for?
The mineral-based LECHUZA PON with optimum planting properties is the ideal alternative to conventional potting soil – particularly in combination with the LECHUZA sub-irrigation set.
In addition, when you plant your plants in soil, LECHUZA PON forms a drainage layer between the water reservoir of the LECHUZA sub-irrigation set and the soil layer. The amount of LECHZUA PON required for the drainage layer is included in each All-in-One planter.
How do I repot my plants in LECHUZA PON plant substrate?

Repotting your plants in LECHUZA PON plant substrate is really simple: remove your plant from the soil, loosen the rootball carefully and free it from large clumps of soil. After fitting the sub-irrigation set into your LECHUZA planter, place a finger’s width of LECHUZA PON to act as drainage. Then, add your plant and fill the planter with LECHUZA PON. Lightly shake and pack down the plant substrate, adding more LECHUZA PON, if necessary.

Is it possible to reuse LECHUZA PON?

In general, it is possible to reuse LECHUZA PON when potting new plants. If you have originally potted your plant entirely in LECHUZA PON, you can remove it from the plant roots by shaking them a little bit or brushing off the root ball. Some roots may be left in the PON, but this will not affect your new plants as long as their predecessors were not infested by pests. If you planted with both LECHUZA PON and potting soil, regaining the substrate from the plants may be a bit more difficult. In these cases, we recommend using a new layer of LECHUZA PON.

Is additional LECHUZA PON necessary for the LECHUZA sub-irrigation set?

Sufficient LECHUZA PON is already included in the LECHUZA sub-irrigation set to allow for a drainage layer between the water reservoir and the soil layer in your planter. Additional LECHUZA PON is only needed when you repot your plants and change the soil. When repotting, place a fresh finger’s width of LECHUZA PON on the separator of the sub-irrigation set. Then, insert the plant and add soil, as usual. Alternatively, you can also plant your plants entirely in LECHUZA PON.

How do I control insects when I have potted entirely in LECHUZA PON?
Even when you have potted your plant using only the mostly-sterile plant substrate LECHUZA PON, your plants are still susceptible to insects. Warm inside air can make indoor plants particularly prone to pests of all kinds. Therefore, we recommend a few different preventative actions for both indoor plants and outdoor plants that have been moved indoors during the winter. If your plants are close together, make sure to treat all of them. Hereafter, find a few tips for how to handle different types of insect infestations. If you’re not sure which pest is disturbing your plants, take a leaf from the plant in question and ask a trusted gardener.

Black Flies and Scale Insects
If your plants are infested with these insects, remove the plant liner from the LECHUZA planter and rinse the plants off under running water. Make sure to remove all infested parts of the plant. Then, treat your plant with protective sprays, rods, or pellets. Spray directly onto the plant or put the rod into the root ball. Before sprinkling pellets onto the PON, water dry root balls, if necessary. Read all instructions before using any protective plant remedies for the first time. Please bear in mind that you cannot eat the produce from plants that have been treated with protective remedies for some time after treatment.

Dark-Winged Fungus Gnats and Other Bad Flies
Dark-winged fungus gnats and white flies tend to leave their eggs in wet potting soil and even in LECHUZA PON, especially when it is too wet. Flypaper helps defend against flying dark-winged fungus gnats. Pouring agents help protect plants from root-damaging larvaes. Simply add the liquid plant protection to the water when filling the LECHUZA planter’s reservoir through the water supply shaft.

Spider Mites
Spider mites like to leave their finely-spun threads on indoor plants. If you notice this problem, remove the plant liner from the LECHUZA planter and thoroughly rinse the plant under water. Special anti-spider mite sprays and pouring agents are a great help as well.

About planting and plant care with LECHUZA

Should the column planters be completely filled with soil?

An interchangeable liner is available from LECHUZA for the column-shaped planters, making it unnecessary to fill the entire planter with soil. This liner is equipped with practical disappearing hand grips enabling you to conveniently switch your planting.

What is the growing-in phase?
During the first 3 months after you have planted your plant in a LECHUZA planter with its sub-irrigation set, you should water the plant from above onto the soil, as you would with a standard planter. After about three months, the roots of your plant have had a chance to grow far enough into the moist area that they can look after themselves independently with water from the reservoir. You can then water your plants conveniently via the water supply shaft.
What is the dry phase?
After the growing-in phase fill the water reservoir to “max.” for the first time, using the water supply shaft. LECHUZA now provides optimum care for your plants. No further watering is necessary for the time being! If after a few days or weeks the water level indicator reads “min.” – don’t water straight away. This is the start of the “dry phase” for the plant – the length of the dry phase is about 1 week for planters in sizes 21 to 43, and about 2 weeks for planters in sizes 50 to 70. After each dry phase, refill the water reservoir to “max.” using the water supply shaft.
Please note, however, that each type of plant has its own specific requirements and the dry phase can vary. For questions about specific plants, please visit your local garden center.
How do I fertilise plants in LECHUZA?

To fertilise plants growing in LECHUZA, add commercial liquid fertiliser to the water every second watering, following the instructions on the fertiliser package. The fertiliser is better distributed when the plant soil is occasionally moistened from above with plain water.

Can the LECHUZA planting instructions be downloaded as PDF?

You can download the instructions for each LECHUZA planter from the Download page.

My plant outgrew the LECHUZA planter. How do I repot it into a bigger planter?

When growing in LECHUZA planters, it’s easy to move a grown plant into a bigger planter. Just remove the plant from the planter by firmly grabbing the stem. If the roots have grown through the bottom of the liner, remove the plant with one strong pull. Get help from a second pair of strong hands, if needed. You can also trim the root ends that have grown through the liner. Doing so can also help rejuvenate your plant as it stimulates new root growth. If your plant has already been “living” in its planter for a few years, the roots may have completely overgrown the separator. If this is the case, you can remove the entire root ball including the separator and repot everything into a LECHUZA planter that is a few sizes bigger. Additional separators for your LECHUZA sub-irrigation system can be purchased individually in the LECHUZA webshop. There, you can also find information about the volume capacity of each LECHUZA planter and view the latest LECHUZA catalogues.

What can I do about snails eating the plants in my LECHUZA planters?
As you may know, snails are particularly drawn to lettuce and other soft-petaled plants. For this reason, you should avoid potting such plants in planters located on the floors of patios and balconies. Some alternative plants that are more resistent to snails include oregano, thyme, chamomile, rosemary, chives, garlic, sage, and marjoram. These plants can be easily potted in the bottom planter of a CASCADA Color plant tower.

What does the name LECHUZA mean?

LECHUZA is Spanish for “owl”

The LECHUZA sub-irrigation system watches over your plants like a wise and watchful owl, ensuring that they always receive the care they need for optimum growth.

About the environmental awareness of LECHUZA

How environmentally conscious is LECHUZA?

Ecologically sensible and resource-efficient thinking and acting is an essential part of the long-term growth of LECHUZA. We face this challenge and claim responsibility for a future that is successful without compromising people or the environment. At the foundation lie our environmental principles, which are implemented by our owner, management, and employees.

LECHUZA planters are “Made in Germany” and are 100 percent recyclable.With the successful certification after DIN EN ISO 14001:2009, a standard recognised across multiple sectors, we have introduced an efficient environmental management system for both geobra Brandstätter brands – PLAYMOBIL and LECHUZA. This system covers all levels of the company, starting with product development and going through to product manufacturing and distribution. The family-owned business geobra Brandstätter Stiftung & Co. KG is committed to avoiding pollution, as well as to abiding by (and whenever possible to overachieving) all applicable legal obligations by protecting natural resources and by continuously improving the environmental effects of its production in a targeted way.

About Shipping and Returns

Shipping & Returns

SHIPPING

Thank you for your interest in our fabulous Lechuza products. We hope that you are going to be very happy with your product.

We endeavour to deliver all items purchased in no more than 7 working days within the borders of South Africa. (That is 7 working days from proof of payment – EFT will need to show in our account first).

All purchases will be delivered for a R50 delivery fee, no matter where in South Africa the parcel is being delivered to.

You will receive the following communication from us, once you have purchased your product:

  1. An email confirming that we have received your order.
  2. An email confirming that we have received payment and we are processing your order.
  3. An email confirming that your product has been shipped.
  4. An email confirming the courier and waybill number.

We strive to make all purchases on the Lechuza site a pleasurable experience and deliveries to be as efficient and convenient as possible. To this end, we use only proven courier services, who have provided us with the best service, time and time again. However, should you have any problems, please do not hesitate to contact our offices on 021 701 0787.

 

RETURNS

We understand that products purchased online can sometimes be different to what you expected. Thus, any product can be returned or exchanged, as long as we are notified within 7 days of your receiving it, and as long as we receive product within 15 days of you receiving it. Please contact us on 021 701 0787.

If you decide you no longer want the product or would prefer another product, then the return courier cost will need to be covered by you. Please only courier the returns to us as we cannot be responsible for goods that do not reach us. Please keep the waybill number for tracking purposes.
 
Should the product be the incorrect product, faulty or broken, the return courier cost will be covered by Storm Distribution.

 
A refund for the product will only be made once the product has been received by our warehouse. All items must be received in their original packaging and in the condition that you received it in. We will send you an email confirming the receipt of the returned product and we will then notify you once the refund has been made. Please allow 7 working days for the refund to be processed.
 

STORM DISTRIBUTION
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LECHUZA 
in South Africa
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